Menu
Reply
  • 2
  • 0
  • 0
newbie997
Joining in
350 Views
Message 1 of 3
Flag for a moderator

Upgrade problem with Carphone Warehouse

Hi I have been on Sim Only monthly rolling for about 3 years.  Just now I tried to get a PAYG Upgrade from Carphone Warehouse.  I entered the mobile number and the verification code and the message is: "We are sorry, but this number is unfortunately not due for an upgrade right now."

 

Virgin Mobile, is there anything you can do about this?  I have not got any upgrade for this number since taking it out 3 years ago.

 

Thank you.

0 Kudos
  • 2.18K
  • 242
  • 567
teabag
Problem sorter
342 Views
Message 2 of 3
Flag for a moderator

Re: Upgrade problem with Carphone Warehouse

Hi newbie997

 

A monthly sim-only does not qualify towards a PAYG upgrade at Carphone Warehouse.

 

Only a PAYG sim can qualify.

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
0 Kudos
  • 2
  • 0
  • 0
newbie997
Joining in
328 Views
Message 3 of 3
Flag for a moderator

Re: Upgrade problem with Carphone Warehouse

OK, I understand.  Thank you for the quick reply.

0 Kudos