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Ghar
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Upgrade issues

When I sign into my online virgin mobile account it shows I am out of contract so can upgrade, I am happy with my handset so after checking with the online chat I received advise how to order a sim only, after several attempts at this and opting to link to my current mobile number I get the 'oops something went wrong' message, I then try to call and eventually get to what I would like after a long wait and tricky security verification process, am then told the same process will cost £78 and there is a two month wait??

Most confused and annoyed at going to and fro with advice and processes.

seems it might be easier to just leave and get a new sim only deal?

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Forum Team (Retired) BenD_H
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Re: Upgrade issues

Hi Ghar,

 

Welcome into the Community,it's good to see a new face Smiley Happy

 

SIM only deals are a great way to keep the costs low while maintaining a great service. I would like to ask that when calling in, are you speaking to a person or going through an automated service?

 

I hope this is sorted for you soon and get back to me.

Ben

 


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Ghar
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Re: Upgrade issues

have tried speaking to a person 3 times, no luck in getting this changed, online account says out of contract but when speak to someone they say I am not out of contract and have to pay 2 months to leave,
which is it
extremely misleading and also frustrating
I now want to leave virgin mobile, how do I do that?
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Forum Team (Retired) BenD_H
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Re: Upgrade issues

Hi Ghar,

 

Cheers for the reply, I hope this isn't turning into too much bother, help is at hand Smiley Happy

 

I'd love to help and with the right information, I should be able to try and set this up from here. If you have your Tariff in mind, I can get this looked at by our team Smiley Happy

 

If you can have a little look inside your 'Inbox', you'll see I've sent you a 'Private Message'. You can find this at the top right of the page, purple envelope Smiley Happy

 

Speak to you soon and thank you.

Ben


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