I recently ordered hubby a new phone as he was prepared to pay for the extra couple of months left on his contract as his Samsung was dying. It seems that the original contract wasn't cancelled so he's been paying for both phones/contracts for a while. Now I need to cancel the new number he's been given but if he wants to keep his previous number (which he does), I have to find a PAYG sim from another provider, give them a PAC then get a PAC from them to give back to Virgin to claim his number back on the correct contract. Does that make sense or have I totally misunderstood things...??
Just a quick follow on - now that I have an O2 PAYG sim, do I place it into my handset and call their contact number to give them my Virgin PAC to transfer my old number? How long do I then wait before I call O2 again to ask them for a PAC to give back to Virgin?? I'm a bit confused in the hot weather!
Wow, I think we finally got this sorted!! O2 weren't particularly helpful and took at least a week to transfer the PAC back and forth so after a few calls and having to top up the PAYG sim twice, we were able to get back onto Virgin mobile with the original number and cancel the number we were given in error. What should've been fairly straight-forward ended up being tricky as both providers wanted to know what we wanted and why - and to be honest, we weren't exactly sure! Just that we needed to port in and out of VM to retain a current number on a new handset and contract. It was a tad inconvenient so I I'd really appreciate having a chat with someone about some form of compensation if possible. Thanks for your help!