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tasha711
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Upgrade Tariff

I've been trying to upgrade my tariff (sim only) every day for the last week and keep getting the "Oops, something's gone wrong!" message. I have tried to do this in previous months, had the same problem and gave up. This month I thought I would try again as I assumed it would have been fixed. No doubt the 'solution' will be to call customer services but I am reluctant to spend ages on the phone going through security questions etc when it's something that could be easily done in a few minutes online ... if only the website ever actually worked properly. As the main point of the 30 day rolling contract is to have the flexibility to change the tariff I was hoping that this might one day be fixed?!? Or maybe I just have unrealistic expectations!

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Forum Team
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Re: Upgrade Tariff

Hi tasha711,

 

Just checking for an update from you.

 

I've been told a system update was initiated in the early hours this morning to rectify this problem.

 

Please try again and let me know if the issue persists.

 

Thanks


Rich
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Forum Team (Retired) Mat_H
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Re: Upgrade Tariff

Hi Tasha711,

 

Welcome to the forums Smiley Happy

 

Sorry to hear that you're having issues with upgrading your tariff. We are aware of this issue and an IT ticket has been raised on our side.

 

In the meantime, please give us a call on 789 of 0345 6000 789 and we can make sure that you're upgraded as soon as possible.

 

Let me know if you have any other queries.


Thanks,

Mat
 


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Message 3 of 5
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Re: Upgrade Tariff

Hi tasha711,

 

Just checking for an update from you.

 

I've been told a system update was initiated in the early hours this morning to rectify this problem.

 

Please try again and let me know if the issue persists.

 

Thanks


Rich
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tasha711
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Re: Upgrade Tariff

Many thanks. I've just checked and I was able to change the tariff!

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Re: Upgrade Tariff

Hi tasha711,

 

Many thanks for your prompt response.

 

I'm really pleased to hear the system issue has been successfully fixed and you're now able to change your tariff freely.

 

If you have any further issues please don't hesitate to post again.

 

Thanks


Rich
Forum Team
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