I know I'm definitely due (overdue) an upgrade on my phone. Online it says a green banner will appear on my account but this just doesn't show up for me at all. I was due an upgrade a couple of months ago and keep logging in to check but there's no upgrade notification. Anything I can try online?
Welcome to the forums We'd love to get you that upgrade.
If you're waiting for the green banner and you're sure you need an upgrade, give us a call on 789 or 0345 6000 789 and we'll make sure that it's all sorted for you as soon as possible. Let me know how you get on with this.