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ellarose1234
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Up dating allowance

I was warned I had used almost all my allowance. I immediately signed on for double the amount hoping that was what I should do. I notice that Virgin didn't update my allowance for many days and instead of the £13 + for the month I was charged £49. Why did they have to wait so long to update? What should I have done to avoid this please?

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Superuser
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Re: Up dating allowance

Hi ellarose1234,

 

any change to your tariff will take place at your next refresh date.

I presume this is what happened?

To avoid incurring the £2 daily charge you could have turned off mobile data in the settings on your device.

 

AlexKid :-)

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teabag
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Re: Up dating allowance

When you upgrade your Tarriff, the new allowances do not start till your next refresh date.

If it was data you had run out of, you would have been charged £2 @day untill your refresh date, the only way you could of stopped that - was to turn mobile data off on your phone, so you did not use any until your allowances refreshed.
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Superuser
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Re: Up dating allowance

Hi ellarose1234,

 

any change to your tariff will take place at your next refresh date.

I presume this is what happened?

To avoid incurring the £2 daily charge you could have turned off mobile data in the settings on your device.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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ellarose1234
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Re: Up dating allowance

Thank you so much. I have learned a lesson the hard way Smiley Happy

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