Menu
Reply
  • 23
  • 0
  • 1
smbl
Tuning in
336 Views
Message 1 of 14
Flag for a moderator

Unwanted texts from Virgin.

I am receiving repeated texts telling me how to use my mobile abroad. I have phoned twice to ask for them to stop but they keep coming. How can I stop them?

0 Kudos

Helpful Answers
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
636 Views
Message 2 of 14
Flag for a moderator
Helpful Answer

Re: Unwanted texts from Virgin.

Hi Smbl,

 

Thanks for posting Smiley Happy

 

I'm really sorry that you're receiving text messages constantly. Our team are aware of this particular problem. How's it looked for you recently?

 

Let me know as soon as you can.


Thanks,


Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos

All Replies
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
637 Views
Message 2 of 14
Flag for a moderator
Helpful Answer

Re: Unwanted texts from Virgin.

Hi Smbl,

 

Thanks for posting Smiley Happy

 

I'm really sorry that you're receiving text messages constantly. Our team are aware of this particular problem. How's it looked for you recently?

 

Let me know as soon as you can.


Thanks,


Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 23
  • 0
  • 1
smbl
Tuning in
318 Views
Message 3 of 14
Flag for a moderator

Re: Unwanted texts from Virgin.

Thank you for your help. It's down to one every day which is an improvement but still a nuisance. Stephanie
0 Kudos
  • 4
  • 0
  • 0
sleeky
Joining in
313 Views
Message 4 of 14
Flag for a moderator

Re: Unwanted texts from Virgin.

I too am having these texts.  They often come every day or night at odd hours - 5am this morning and yesterday at the same time and at any time during the night.  Have been in touch with Virgin who are "aware of the issue" and have helpfully told me to turn the phone to vibrate at night.  NOT ACCEPTABLE.  My elderly mother is deaf and uses texts to communicate with me.  I Cannot turn it off and hope that she doesn't need me. 

There is no option to opt out of further texts which I am fairly sure must be in breach of some telecom law.  I have tried Stop but it doesn't work.  This is now starting to feel like harassment.  Other issues today (no mobile web working and very little signal in my house even though it used to be OK ) mean that I think its time to say goodbye to Virgin.  A pity but I will not buy a new phone from them if they just carry on sending me these texts.

 

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
293 Views
Message 5 of 14
Flag for a moderator

Re: Unwanted texts from Virgin.

Hi Sleeky,

 

Thanks for your post Smiley Happy

 

I'm incredibly sorry for any frustration caused on our part around this message issue. I promise you that our team are hard at work to get this sorted for you as soon as possible.

 

With regards to your signal issues, I want to get to the bottom of this for you. Are you able to PM me your full postcode? You can do this by clicking on the image of my face and selecting the send me a message option on the right hand side.

 

Let me know once you've sent this over Smiley Happy


Looking forward to hearing from you.


Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 4
  • 0
  • 0
sleeky
Joining in
276 Views
Message 6 of 14
Flag for a moderator

Re: Unwanted texts from Virgin.

Postcode sent in a PM to you

Thanks for any help you can offer

 

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
252 Views
Message 7 of 14
Flag for a moderator

Re: Unwanted texts from Virgin.

Thanks for sending that over Sleeky Smiley Happy 

 

 

I'll be in touch as soon as I can to help.

 

Let me know if you have any other questions.


Thanks,
 

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 23
  • 0
  • 1
smbl
Tuning in
220 Views
Message 8 of 14
Flag for a moderator

Re: Unwanted texts from Virgin.

These texts have stopped now so thank you very much for your help.

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
200 Views
Message 9 of 14
Flag for a moderator

Re: Unwanted texts from Virgin.

Glad to hear the texts have stopped Smbl Smiley Happy

 

I'm here if you need anything at all.


Thanks,

 

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 1
  • 0
  • 0
tellm
Joining in
167 Views
Message 10 of 14
Flag for a moderator

Re: Unwanted texts from Virgin.

Is there any chance you can stop these unwanted texts for me? I've only just purchased a virgin mobile phone and are receiving texts everyday that are totally of no use to me


Mat_H wrote:

Glad to hear the texts have stopped Smbl Smiley Happy

 

I'm here if you need anything at all.


Thanks,

 

Mat


 

0 Kudos