We were dissatisfied with our previous network and as we have been TV and Broadband customers for many years with few problems we took out 3 mobile contracts less than a month ago. We are horrified to discover that we are being charged £10 a time for incoming premium texts which are unwanted. Some mistake has obviously been made but it was unintentional. Two of our lines were actually cut off (although now restored), My daughter and myself have made several calls to try and sort this out as quickly as possible. Basically we want all these scammers blocked from contacting us and charges refunding but are finding it difficult. I did speak to someone who I thought was going to sort it but we have also been told to send "stop" texts but they don't all seem to work. Desperately need help!!!!
Premium texts are never the best, especially if it's not what you wanted. Another great bit of advice from AlexKid and we'dlove to know how you have faired after you post? Did you manage to idenify the company?