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barracoll
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Unsure if new SIM is missing or not yet delivered

I've been a VM customer for a while, and just signed up for a pay monthly sim--I'm just not sure where my SIM card is.

The e-mail I received said it'd be here today (19th), but it hasn't arrived and the Yodel tracking link didn't work--it might be better if the email showed the tracking ID rather than just a link.

I checked on my account and under the order is says both that it has been delivered and to expect it tomorrow (20th). Any help with this mystery? I'm without a phone until it's here.

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Superuser
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Re: Unsure if new SIM is missing or not yet delivered

Hi barracoll,

SIM cards are often sent out in the post via Royal Mail.

For some reason delivery emails often include a link to Yodel regardless... Just see past posts on this forum Smiley Frustrated

I would sit tight until tomorrow and hopefully it'll arrive with the post.

If not, give customer services a call tomorrow afternoon.

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.


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Superuser
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Re: Unsure if new SIM is missing or not yet delivered

Hi barracoll,

SIM cards are often sent out in the post via Royal Mail.

For some reason delivery emails often include a link to Yodel regardless... Just see past posts on this forum Smiley Frustrated

I would sit tight until tomorrow and hopefully it'll arrive with the post.

If not, give customer services a call tomorrow afternoon.

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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barracoll
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Re: Unsure if new SIM is missing or not yet delivered

Perfect, thanks very much AlexKid. Smiley Happy
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