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Jase228
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Unsatisfactory customer service

Hi i am hoping someone can help me. i had an issue with a service on my phone exactly a month ago today. since then i have spoken to dozens of advisers and several managers who have all given me conflicting info. promises of call backs that never happen. i am so frustrated right now and want to know if i am withing my rights to cancel my contract as the issue is still not resolved and i am paying money for this.....help!

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holliwaters110
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Re: Unsatisfactory customer service

Complete an official complaint - request cancellation. This worked for me with Virgin Media after countless calls to virgin on the phone & conflicting information. The address I used was: Complaints
Virgin Media
PO Box 333
Matrix Court
Swansea
SA7 9ZJ
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Re: Unsatisfactory customer service

Hey Jase228

 

Welcome to the Community, I'm sorry to hear about the problems you're experiencing with your phone at the moment.

 

Can you explain what issues you're experiencing with your phone at the moment? We'd love to help to get this resolved.

 

Look forward to hearing from you

Craig


New around here? To find out more about the Community check out our Getting Started guide


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