I have an old Galaxy Ace, which I bought from VM as a pay-as-you-go a couple of years ago, because they were quite cheap and I was new to smartphones. Now I've discovered they charge £15.32 to unlock it, which is almost as much as the phone is now worth.
Fortunately I have a new phone, not from VM because I got really fed up with their high costs and rubbish customer service. I don't want to chuck out a perfectly decent phone that could be reused, but the cost makes it economically unviable. I tried speaking to customer services, but they were as useless as always!
How do they justify the cost? Is there any way around it?
Have you checked to see if the phone is actually locked? If this was a contract phone as opposed to a PAYG then it might well have been supplied factory unlocked to start with.
You should also view the £15.32 as a limit. Shops that unlock phones can be found on any high street or market. What's the going rate for your make and model? It might well be possible to get the code on ebay. Pick a vendor with high volume and good feedback who state they can unlock your make and model from Virgin UK. I've unlocked a variety of handsets from as little as £2-£3. The code is emailed usually within a few hours.
A quick ebay search suggests that the going rate for a Samsung Galaxy Ace locked to a UK network is £8.99, however Android 4.1.2 is not supported. I've no idea why that is.
Thanks, I might try that. The phone is only worth around £30, but it's the principle of the Matt that got me. It was PAYG, but I thought as I owned the phone it was mine to do with as I pleased. How wrong I was.
Thank you for coming in and posting about the phone being unlocked. I can see you've already had some friendly advice here on this from the Community, thanks everyone
I would like to know if you've been able to try a sim with a different network to see if the device performs as usual? If not, please can you give our team a call on 789 and the team will be able to sort this out hassle free and quickly for you
If there's anything that I can help you with please let me know