I arranged yesterday to have my old contract phone unlocked. I was sent a code but it did not work. Is there a standard code for unlocking a Samsung galaxy Ace Plus GT-S7500. Can you only try once?
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I would contact them again, check that they have the correct IMEI and that you received / entered the correct unlock code.
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Thanks for your post on the Community Forum. I'm sorry to hear you're experiencing a ghost in the machine and your mobile isn't working.
Checking into this for you, I can see that you took AlexKid's advice and called in to speak with us about this. Is this working for you now?
Please let me know.
Virgin Media Forum Team
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Thank you for getting back to me. I'm sorry that your phone is still not unlocked.
I'll send you a private message asking to verify details so that I can look into this for you. Just click on the envelope icon at the top right of this page.