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DomesticExtremi
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Unlock PAYG phone, can I pay with existing credit?

I have an old VM phone on PAYG. Recently I was a victim of SIM "recycling" and because the phone was locked,  I was unable to use it with an alternative SIM. I really needed the phone at the time, so have decided to get it unlocked to avoid being stuck in future.

I understand that there is a charge for this, but want to know if it can be deducted from my existing PAYG credit or will I have to make a separate payment?

(Being  PAYG, there is no outstanding charge against the phone)

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Superuser
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Re: Unlock PAYG phone, can I pay with existing credit?

Hi DomesticExtremi,

 

"SIM recycling", are you still a VM customer with credit if the SIM was recycled?

If so give customer services a call (free) on 789 from your Virgin mobile.

Or 0345 6000 789 from any other phone (standard rate call or included in any minutes) to request an unlock.

There was a fee of £15.32 for this service but acording to this post the fee has been waived:
http://community.virginmedia.com/t5/Virgin-Phone/Unlocking-device/m-p/3150695#M81666

 

Let us know how you get on Smiley Happy

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.


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J0hn
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Re: Unlock PAYG phone, can I pay with existing credit?

Virgin I think have recently changed their policy, give them a ring 789 or 0345 6000 789.
If they still charge fifteen quiz to unlock it may be cheaper in a local independent phone shop
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Superuser
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Re: Unlock PAYG phone, can I pay with existing credit?

Hi DomesticExtremi,

 

"SIM recycling", are you still a VM customer with credit if the SIM was recycled?

If so give customer services a call (free) on 789 from your Virgin mobile.

Or 0345 6000 789 from any other phone (standard rate call or included in any minutes) to request an unlock.

There was a fee of £15.32 for this service but acording to this post the fee has been waived:
http://community.virginmedia.com/t5/Virgin-Phone/Unlocking-device/m-p/3150695#M81666

 

Let us know how you get on Smiley Happy

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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DomesticExtremi
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Re: Unlock PAYG phone, can I pay with existing credit?

Thanks AlexKid - I'll give them a bell and see how I get on.
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