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woody1948
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Message 1 of 13
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Unlimited text?

Hi i posted the other day about the 40p charges for picture images

when texting over more than 160 words.?

Why are these limits not made clear to customers no literature was supplied to me with the phone about these limits.?

And why are these extra charges hidden away under picture images.?

 

 

 

 

 

 

 

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Lee_B
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Message 13 of 13
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Re: Unlimited text?

woody1948

Quote : It was converted because I exceeded 160 words
VIRGINS rules .

Its not Virgins ruling about sending a 160 characters . this is the standard message size what ever network you go with.

As for the "unlimited text issue" . This is outlined in your service agreement

Our Service Agreement

Unlimited texts are subject to a fair use allowance of 3000 texts per month. If your usage exceeds this amount then we reserve the right to charge you for the excessive element of your usage at the text rate for other mobile networks for your tariff outlined in our Tariff Table. Use is within the UK and is for your personal, non-commercial use only. It doesn't include texts to shortcode services, group text, or picture messages and any of these uses will be charged at the text rate for other mobile networks for your tariff outlined in our Tariff Table.

 

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Virgin Mobile Staff , However, All opinions are my own

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woody1948
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Message 2 of 13
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Re: Unlimited text?

Unlimited. Text. Should mean unlimited text not 160 words .?

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Superuser
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Message 3 of 13
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Re: Unlimited text?

SMS is...
"SMS as used on modern handsets originated from radio telegraphy in radio memo pagers using standardized phone protocols. These were defined in 1985 as part of the Global System for Mobile Communications (GSM) series of standards[5] as a means of sending messages of up to 160 characters"

As soon as you go over 160 letters its no longer a SMS by its defintion and phones treat them in different ways.

If you are sending more then 160 letters your no longer sending a SMS.
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Superuser
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Message 4 of 13
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Re: Unlimited text?

Hi woody1948,

the charges are pretty standard not just something Virgin do.

HERE is quite a useful page I found (actually on the O2 website) which gives advice about this.

AlexKid :-)

If you want to say thanks > click 'Kudos'.
If this has helped answer your question > click 'Helpful Answer' also.

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woody1948
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Message 5 of 13
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Re: Unlimited text?

Thanks.
But I feel Virgin should look at their advertising Unlimited text should mean just that
And if it is converted to a picture message because a particular phone then Virgin
should not charge you.
Unlimited text should mean just that.?
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woody1948
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Message 6 of 13
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Re: Unlimited text?

Thanks
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Superuser
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Message 7 of 13
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Re: Unlimited text?

but it dose mean that. you never sent a txt you send a MMS.

Should virgin also allow me to make a free video call because i have unlimted minutes?
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woody1948
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Message 8 of 13
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Re: Unlimited text?

Hi I sent a text not a picture message?
It was converted because I exceeded 160 words
VIRGINS rules .
I would not expect to send a video call with unlimited minutes
but thanks for your reply.
Virgin have taken up my complaint,so suspect im not the only one who has complained. thanks Jim.
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Superuser
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Message 9 of 13
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Re: Unlimited text?

no you though you sent a text message. your phone sent a MMS message. that is what went from your phone to the network. So you only though you sent a text message
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woody1948
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Message 10 of 13
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Re: Unlimited text?

Ok thanks so if my phone sent an MMS message to the network.
Surely Virgin should be making it more clear that you can only post
160 words per text or the conversion will be made from sms to mms
And you will charged 40p each time.?
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