Both me and MrsB have rolling Virgin pay monthly SIM-only contracts. Mine is the £12, hers is the £8. She would like to move up to the £10 to get a bigger data allowance, but unlike on mine, the chance tariff page she gets, omits this and only this choice. Does anyone know why that might be? She signed up back in April, I started my contract this last month.
She called the customer services line, and got though to an overseas site out of hours, who said that it shouldn't be a problem if she called in normal working hours to the in-country office, and gave her help with what to say.
It didn't help. When she did call, the exception could not be made after all. She has to wait till the end of her 12 month contract.