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carterbrandon
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Unavailable tariff

Both me and MrsB have rolling Virgin pay monthly SIM-only contracts. Mine is the £12, hers is the £8. She would like to move up to the £10 to get a bigger data allowance, but unlike on mine, the chance tariff page she gets, omits this and only this choice. Does anyone know why that might be? She signed up back in April, I started my contract this last month.

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Forum Team (Retired) Mat_H
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Message 2 of 5
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Re: Unavailable tariff

Hi Carterbrandon,

 

Welcome to our forum Smiley Happy

 

That's a good question! It's likely that this tariff isn't available to her online.

 

So we can see what we can do for you, give us a call on 789 or 0345 6000 789 and we'll do all we can to get this sorted for you.

 

Let me know how you get on with this.


Thanks,

Mat


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Forum Team (Retired) Mat_H
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Re: Unavailable tariff

Hi Carterbrandon,

 

Have you managed to give us a call regarding the tariff?

 

Let me know if you need anything at all.


Thanks,

Mat


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carterbrandon
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Re: Unavailable tariff

She called the customer services line, and got though to an overseas site out of hours, who said that it shouldn't be a problem if she called in normal working hours to the in-country office, and gave her help with what to say.

It didn't help. When she did call, the exception could not be made after all. She has to wait till the end of her 12 month contract.

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Forum Team (Retired) Mat_H
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Re: Unavailable tariff

Sorry to hear that carterbrandon Smiley Sad

 

Please let me know if you need anything at all.


Thanks,

Mat


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