Sorry to hear that you're getting this error message. So we can look into this for you, are you able to give us a call on 789 or 0345 6000 789? The team will be able to get this sorted for you as soon as possible.
Hi, you can use top up vouchers to top up your mobile or if you have registered card with virgin, then you can use that too. I recently installed Kwikpay app for virgin mobile top up and it works really fast. You give it a try too as it eliminates the hassle of buying vouchers. The virgin mobile app is an option too but it is not as fast as this app(specifically for Virgin mobile top up)