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Amadiro
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Unable to top up mobile

Unable to top up my mobile phone.

"Top Up Failed

Subscriber is not allowed to recharge, because of your lifecycle status in Everything Everywhere."

What on earth does this mean, and how can I fix it so I can top up ?

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mariatudor67
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Re: Unable to top up mobile

Glad it's not just me, fingers crossed we find out whats going on!


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Forum Team (Retired) Mat_H
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Re: Unable to top up mobile

Hi both,

 

Sorry to hear that you're getting this error message. So we can look into this for you, are you able to give us a call on 789 or 0345 6000 789? The team will be able to get this sorted for you as soon as possible.


Welcome to the forums Amadiro Smiley Happy

 

Let me know how you both get on.


Thanks,

Mat

 


Who's who? Find out more about our community members. Good folk to know


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Amadiro
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Re: Unable to top up mobile

Tried again today and it worked so whatever was wrong is now fixed

 

Thx anyway Mat

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Forum Team (Retired) Mat_H
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Re: Unable to top up mobile

Glad to hear this is all sorted Amadiro Smiley Happy


Let me know if you need anything at all.


Thanks,
 

Mat


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laureny_411
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Re: Unable to top up mobile

visit your nearest ATM, Simply enter your phone number and top up

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laureny_411
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Try different ways

Hi, you can use top up vouchers to top up your mobile or if you have registered card with virgin, then you can use that too. I recently installed Kwikpay app for virgin mobile top up and it works really fast. You give it a try too as it eliminates the hassle of buying vouchers. The virgin mobile app is an option too but it is not as fast as this app(specifically for Virgin mobile top up)  

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