I have a Sony xperia z5 compact and it has been fine sending and receiving mms since I have had it but the last week I can't send or receive mms. I have checked the apn and that's all correct, I have downloaded and installed Internet and mms settings and my mobile data and WiFi ate both on but I still can not receive or send. I've been advised to do a back up and restore which I have just done but that hasn't worked either anybody have any idea as to what I can do or try next? I dint fancy another hour on the phone to Virgin for it not to work. Thanks x
Hi yes I have sent messages to myself numerous times but it just saves as a draft and says could not send like it does when I Try to send a picture message to anybody else. Numerous conversations with different people who work for Virgin and just keep getting passed from one person to another!
Hi yes tried all that and mobile data is working fine without WiFi but still can't send/receive mms. Spoken on the phone again with Virgin to be passed from one person to another to be told to do a soft reboot in my phone and someone would call me back within the hour. Well I'm still waiting for the phone call back and the soft reboot did nothing either still unable to send/receive mms
NAME- Virgin media Mobile Internet APN- goto.virginmobile.uk PROXY- not set PORT- not set USERNAME- user PASSWORD- not set SERVER- not set MMSC- http://mms.virginmobile.co.uk:8002 MMS PROXY- 188.8.131.52 MMS PORT- 8080 MCC- 234 MNC- 30 AUTHENTICATION TYPE- pap APN TYPE- default,supl,mms APN PROTOCOL- Ipv4 APN ROAMING PROTOCOL- Ipv4 APN ENABLED BEARER- unspecified MVNO TYPE- gid MVNO VALUE- 28.
Hi, My wife has this problem too. Rather than start my own thread, I was wondering if someone could also check her settings please?
As an aside, I don't know if this has anything to do with it, but her mobile numer in her contacts starts with 00447 rather than just 07. Is there anyway that this can get changed??
NAME- Virgin media Int APN- goto.virginmobile.uk PROXY- not set PORT- not set USERNAME- user PASSWORD- not set SERVER- not set MMSC- Not set MMS PROXY- Not set MMS PORT- Not set MCC- 234 MNC- 30 AUTHENTICATION TYPE- PAP APN TYPE- default,supl APN PROTOCOL- Ipv4 APN ROAMING PROTOCOL- Ipv4 APN ENABLED (greyed out) BEARER- unspecified (greyed out) MVNO TYPE- None MVNO VALUE- Not set (greyed out).
It should be pointed out she is also on a contract, not payg, if that makes any difference. Phone is an Xperia M2 and she has just recently upgraded to lollipop.