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Tiger1962
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Message 1 of 10
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Unable to send long SMS messages

As from today unable to send long text messages. Get Network Out of Order. Only seeing GSM locally.
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Ditherdo
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Message 2 of 10
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Re: Unable to send long SMS messages

Following as have exact same problem as of today. Phoned virgin and they are sending new sim but doubtful it will work.
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Tiger1962
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Message 3 of 10
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Re: Unable to send long SMS messages

Would be great if someone from Virgin could respond perhaps? I think Virgin may have restricted text characters to the strict GSM spec??
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Tiger1962
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Message 4 of 10
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Re: Unable to send long SMS messages

Someone else has posted similar problem. Probably has happened since Virgin network upgrade? I've an unlocked Q5 and Orange sim works fine in it. The problem definitely happens when SMS over 160 characters.
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Tiger1962
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Message 5 of 10
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Re: Unable to send long SMS messages

I can now send over 160 characters as of this afternoon so something has been fixed at VM?
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Forum Team (Retired) Mat_H
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Message 6 of 10
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Re: Unable to send long SMS messages

Hi Tiger1962,

 

Nothing has changed on our side for this. The feature was more down to handsets than anything else.


Let me know if you have any other queries.


Thanks,

 

Mat


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Tiger1962
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Message 7 of 10
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Re: Unable to send long SMS messages

Hi sorry but I totally disagree with that as the problem was reported by other customers in the Forum with different handsets. The problem seemed to get resolved by the afternoon of 27th April. I hadn't changed any settings on my handset as a workaround.
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Forum Team (Retired) Mat_H
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Message 8 of 10
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Re: Unable to send long SMS messages

Thanks for your reply Tiger1962 Smiley Happy

 

Nothing has changed on our side for this. I've checked with a few colleagues and they've said the same.

 

I'm glad it's working better for you now.


Please let me know if you need anything at all.


Thanks,

Mat


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cazza26
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Message 9 of 10
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Re: Unable to send long SMS messages

I have similar problem. If i type a long sms it goes as a mms (costs 40p each time) ??
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Forum Team (Retired) Mat_H
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Message 10 of 10
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Re: Unable to send long SMS messages

Hi cazza26,

 

Sorry to hear that you're having the issues with SMS messages.

 

This is dependant on the handset you're using. Any messages over 160 characters will be converted to MMS messages.


I'm afraid there's no way to prevent the handsets from doing this. There may be alternative apps you can use that prevent this.

 

Sorry I couldn't be of further help.


Mat


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