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BruceMalcolm
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Unable to register for an online mobile account

Hi,

Can't seem to register for an online account, keep getting asked for the reCaptcha verification endlessly. Been trying for a few days. Also unable to get a web chat started to resolve - message is 'all of our agents are busy' - but this has been the same for a few days now.

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Forum Team
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Re: Unable to register for an online mobile account

Hey BruceMalcolm

 

Thanks for taking the time to join us on the community and apologies for the difficulties you're experiencing there setting up your online account.

 

If you give our team a ring on 789 from any Virgin Mobile, 150 from any Virgin landline or 0345 6000 789 from any other number we'll be able to get you all setup and ready to go.

 

Let me know how you get on.

Dave


Who's who? Find out more about our community members. Good folk to know


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BruceMalcolm
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Re: Unable to register for an online mobile account

Hi,

I had tried speaking to your advisors before I tried to webchat and then eventually posted this forum messages. 30 minutes on the phone and got absolutely nowhere. I'm sure Mr Branson would be shocked at the customer service of his company.

Will pop into a shop when I'm next in town and get the 'online' account set up there!

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