Odd issue started yesterday where my phone decided it didnt want to receive calls or text messages but was perfectly happy to send texts or make calls.
I phoned 789 and was told my sim card was clearly at fault and I could wait a couple of days for a replacement. I dont know about you but I need a phone to receive calls on so I went into town to swap out my sim card.
A few seconds later a flurry of texts came through and I made a quick test call to myself and it came through.
I pottered off back to the office and realised that no texts or calls were coming through so I went back to the branch and they told me to call the tech support line.
half hour later after numerous tests I get told by their "top line support" that there was a problem on the network and it wasn't my phone or sim and it'd be "maybe 5 days" before it would be working.
I was with Three for 3 years without issue. I thought I'd come over to Virgin and see if they was any good but a week later and I'm in this situation.
It's apparently a widespread issue incase anyone wonders.
Hi, I'm so glad to have found this post as I have been having the exact same problem. My last text message was received at 10:50am on Tuesday and since then absolutely nothing. Unfortunately I don't live in an area where there is a Virgin Mobile shop so I have to wait for them to post out this new SIM which, if my problem is exactly the same as yours, will not make much difference! I've also only been with Virgin for just under a month and I was impressed up until now. I'm getting very tempted to move on from Virgin now after this...