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Registered: ‎14-10-2012
Message 1 of 10 (490 Views)

Unable to receive calls / texts. ABLE to send calls / texts

Odd issue started yesterday where my phone decided it didnt want to receive calls or text messages but was perfectly happy to send texts or make calls.

I phoned 789 and was told my sim card was clearly at fault and I could wait a couple of days for a replacement. I dont know about you but I need a phone to receive calls on so I went into town to swap out my sim card. 

A few seconds later a flurry of texts came through and I made a quick test call to myself and it came through.

I pottered off back to the office and realised that no texts or calls were coming through so I went back to the branch and they told me to call the tech support line. 

half hour later after numerous tests I get told by their "top line support" that there was a problem on the network and it wasn't my phone or sim and it'd be "maybe 5 days" before it would be working.

I was with Three for 3 years without issue. I thought I'd come over to Virgin and see if they was any good but a week later and I'm in this situation.

It's apparently a widespread issue incase anyone wonders.

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Registered: ‎14-10-2012
Message 2 of 10 (466 Views)

Re: Unable to receive calls / texts. ABLE to send calls / texts

So the last call I received was Tuesday at 11AM

Swap sim at 11AM on wednesday and received a pile of text messages then the sim stopped working.

Now its 11AM on Thursday and it's still not working.

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Registered: ‎10-03-2017
Message 3 of 10 (454 Views)

Re: Unable to receive calls / texts. ABLE to send calls / texts

Hi, I'm so glad to have found this post as I have been having the exact same problem. My last text message was received at 10:50am on Tuesday and since then absolutely nothing. Unfortunately I don't live in an area where there is a Virgin Mobile shop so I have to wait for them to post out this new SIM which, if my problem is exactly the same as yours, will not make much difference! I've also only been with Virgin for just under a month and I was impressed up until now. I'm getting very tempted to move on from Virgin now after this...
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Registered: ‎14-10-2012
Message 4 of 10 (446 Views)

Re: Unable to receive calls / texts. ABLE to send calls / texts

Well it's gone 11AM and another day with no ability to receive calls or texts.

Sure the contract is only £9 a month for what I'm paying and a few days of limited service would only be worth maybe £1 in compensation so it's not worth it as the service is partially working.

I'm fortunate that I've got a company phone with Vodafone that works fine so I'm not missing anything important but it's really annoying.
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Registered: ‎14-10-2012
Message 5 of 10 (434 Views)

Re: Unable to receive calls / texts. ABLE to send calls / texts

About 6pm I restarted my phone for the 4th time of the day and since then calls and texts have been coming through
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Registered: ‎11-03-2017
Message 6 of 10 (420 Views)

Re: Unable to receive calls / texts. ABLE to send calls / texts

I have the same problem. Nice to see nothing is being done about it. Thanks Virgin.

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Message 7 of 10 (399 Views)

Re: Unable to receive calls / texts. ABLE to send calls / texts

Hi All,

I'm sorry to hear that you have been experiencing a problem with receiving calls and texts. Has this been resolved for you since your posts?

If you are still having an issue with this, please send a private message to me with your name and full address, so that I can look into this further for you.

To PM me, simply:

  • Click on my forum name on the left of this post.
  • Go to my profile.
  • On the right had side, select the 'send me a message' option.

Once you've popped those details to me I'll be back in touch to confirm I've received your PM.

 

Kind regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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Registered: ‎11-05-2017
Message 8 of 10 (314 Views)

Re: Unable to receive calls / texts. ABLE to send calls / texts

Omg I'm so glad I have found this thread I have been having exact same problems for four months exactly the same but apparently according to the 20+ phone advisors I have spoke to they have never heard of this problem 🤔 The customers service people are quite honestly the rudest I have ever come across tried to cancel contract but apparently can't even though they have breached there own contract. I have just got off the phone to them after another threee hour conversation. With then to now decide I WILL NO LONGER BE PAYING MY BILL. I followed all advice from customer services changed sim even tried a different phone. When tried to cancel my contract was told if I paid 12 my contracts would be cancelled to then be passed to someone else to be told they want another 100. 🤔 The customer service is substandard at best the 'managers' just argue and entice arguments with customers. They are quick to demand money from you but offer no form of compensation for the fact that you are only receiving half a service.

Really not happy sort it out virgin
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Message 9 of 10 (302 Views)

Re: Unable to receive calls / texts. ABLE to send calls / texts

I have been having the exact same problem for 2 years and virgin still say theyre not sure what it is, I don't receive all phone calls and text messages and now I'm pulling my hair out as they just don't know what is going on soooo frustrating, but yet I'm still paying each month for my bill but nothe receiving service.
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Message 10 of 10 (269 Views)

Re: Unable to receive calls / texts. ABLE to send calls / texts

Hi Lizryan83 and Claire2406,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with receiving calls and texts.

I'll need to take more information from you, so I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

 

Kind regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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