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Shahg
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Unable to purchase a sim only offer on yr website

I am a broadband user and like to avail an offer of 5£ monthly sim offer which is for members but i cannot proceed through the check out, its taking me back to main page??
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Moderator
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Message 2 of 5
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Re: Unable to purchase a sim only offer on yr website

Hi Shahg,

 

Welcome to the communitySmiley Happy

 

Sorry to hear you're having difficulties ordering a SIM from our website.

 

I've not seen any reports of issues with the site so I'm surprised this is happening for you.

 

It may be worth trying a different browser as sometimes these type of symptoms are browser related.

 

Alternatively you could give our mobile team a call on 789 from a Virgin mobile or on 0345 6000 789 where I'm sure we could get this sorted for you.

 

Hope this is helpful.

 

Let us know how it goes.

 

Stephen_B
Community Moderator

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leah_no1auntie
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Message 3 of 5
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Re: Unable to purchase a sim only offer on yr website

i ordered a sim only today had no issues Smiley Happy

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Shahg
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Message 4 of 5
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Re: Unable to purchase a sim only offer on yr website

I ve changed the browser and now its done! Thank you for yr help!!!
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Forum Team (Retired) BenD_H
Forum Team (Retired)
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Message 5 of 5
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Re: Unable to purchase a sim only offer on yr website

Hi Shahg,

 

Thanks for coming back here and letting the team know, that's awesome news Smiley Happy

 

It  won't be long until the little beauty arrives and you'll be taking advantage of a great deal.

 

I'm unsure if you've had one with us before, here is some info if this is the first time.

 

Let us know how you get on Smiley Happy

 

Ben


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