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gld73
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Unable to open received MMS as no password

People have tried to send me photos to my Virgin Mobile number, but I just get a link to a Virgin site which asks me to enter my number and a password I should have received by SMS.  But I haven't received any password by SMS for any of the things I've been sent, so I can't access anything I'm sent by MMS.  Seems crazy!

How do I sort this out, please???

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Superuser
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Re: Unable to open received MMS as no password

Was there an "ID" in the notification SMS? If so, that's the password...
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gld73
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Message 3 of 6
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Re: Unable to open received MMS as no password

No, there's definitely no ID or password, just the link to the Virgin site where I need to enter my number and password.

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Forum Team (Retired) Mat_H
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Re: Unable to open received MMS as no password

Hi Gld73,

 

Thanks for posting Smiley Happy


I'm really sorry that you're having trouble accessing the MMS messages you've been sent. I want to get this sorted for you. Are you able to send an MMS message to your own number to see if this works?


Let me know as soon as you can.


Thanks,

Mat


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gld73
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Message 5 of 6
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Re: Unable to open received MMS as no password

My phone seems to be set up for mms , just not receiving them as pictures directly, and not getting texts with passwords to see the picture via the website.

I've changed a couple of settings on my phone which Blackberry forums say can sometimes help with receiving mms, so am going to see if anyone else can send pics to me (if i can find anyone still willing to, they're all sick of me not being able to see anything!!)

Will post again if that doesn't work, thanks.

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Superuser
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Message 6 of 6
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Re: Unable to open received MMS as no password

Hi gld73,

before you ask another friend, as Mat says, have you tried sending one to yourself?

AlexKid :-)
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