So my partner has been unable to use his phone for the past few days. He can receive calls & texts but can make or send any.
We are unsure what is the issue. His account is up-to-date and we can't find any setting errors on the phone.
I'm really sorry to hear about the issues your partner's having with his phone at the moment.
So we can check into this for you, we'd recommend calling the team and we'll get on the case right away.
If you have another Virgin Mobile phone, you can give us a call free on 789. You can also call 150 free from a Virgin Media landline and press '0' to get through to the mobile team.
Alternatively, you can get in touch with us at local rates on 0345 600 0789 from any line
Let us know how you get on with it.
Mark YForum Team
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