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205t16
Tuning in
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Unable to login to online account.

i am unable to login to my online accout after the last site update.

it is saying my email address is not correct. If I use the online username retreaval system it gives my the same email address.

my email address has '-' in it, I have spoken to customer services on the phone to no avail, this this my last port of call before dropping a email to the company CEO as this normally gets results.

 

phil

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Shaz_cat
On our wavelength
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Re: Unable to login to online account.

I'm having the same problem - can't log into my mobile account

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Forum Team (Retired) Mat_H
Forum Team (Retired)
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Re: Unable to login to online account.

Hi both,

 

I'm sorry to hear you're having issues logging into your online account. I can confirm our team are aware of the hyphen issue and it's being worked on as we speak.

 

Thanks for being patient while we get this sorted.


Mat


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