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space_cowby
Superfast
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Unable to log on to web page

Hi

 

I am unable to login to my Virgin Mobile account page at https://mobile.virginmedia.com/ecare/login

 

It says to enter email address when I already, I have verified email address and changed password and still cant log on.

 

Mobile phone contract ended over a week ago and no one has called, need to see what is available before looking elsewhere.

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Message 8 of 14
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Re: Unable to log on to web page

Thats the problem! You dont get an error message.

You type in name and password, it goes blank.

Then next time, it lets you in!!

 

I have tried this via virgin media and direct to virgin mobile. It works it doesnt work. Really really annoying esp since I WAS thinking about upgrading,


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space_cowby
Superfast
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Message 2 of 14
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Re: Unable to log on to web page

bump, can any one from Virgin help ?
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space_cowby
Superfast
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Message 3 of 14
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Re: Unable to log on to web page

Well since I cant check my balance etc on any of my three mobile phone contracts I assume you dont want me to renew ?

 

I cant renew until I can logon to my own account.

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Superuser
Superuser
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Message 4 of 14
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Re: Unable to log on to web page


space_cowby wrote:

Well since I cant check my balance etc on any of my three mobile phone contracts I assume you dont want me to renew ?

 

I cant renew until I can logon to my own account.


The problem isn't with the account page. I've just logged in successfully.

 

What error message are you getting?

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Message 5 of 14
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Re: Unable to log on to web page

Argh!! I thought it was just me! I posted a query today elsewhere on the forum, bemonaing the updownupdown nature of the accounts website for  my mobile. It is awful, as is the whole virgin website. 

Ine word. Grrrrrrrrrrr

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Superuser
Superuser
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Message 6 of 14
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Re: Unable to log on to web page

Are you trying to access it from your mobile or a PC. There's another thread open about issues getting in from a mobile.

 

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space_cowby
Superfast
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Message 7 of 14
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Re: Unable to log on to web page

When I try to log in I get a email address is inncorrect, I have verified this using the website tool.

 

I have tried using my Chromebook and Chrome Browser on Win 7 PC. I have thought today it could just be a chrome issue so will try with another browser later.

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Message 8 of 14
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Re: Unable to log on to web page

Thats the problem! You dont get an error message.

You type in name and password, it goes blank.

Then next time, it lets you in!!

 

I have tried this via virgin media and direct to virgin mobile. It works it doesnt work. Really really annoying esp since I WAS thinking about upgrading,

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space_cowby
Superfast
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Message 9 of 14
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Re: Unable to log on to web page

I cant log in Virgin Mobile at all, Virgin media TV anywhere works though !

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space_cowby
Superfast
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Message 10 of 14
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Re: Unable to log on to web page

Bizzare but your right. Enter details get denied, type them all again, no auto fill and it works. Thank you
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