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Unable to call the uk even though roaming is on

Hi, I am unable to use my phone on holiday (again!!!) in Gran Canaria and keeping getting an automated message from Orange when ringing saying calls are restricted. Your help line number also cuts me off every time I ring it. So basicly I am unable to call anyone at all. Help would be appreciated as this happened earlier this year as well, that was only a short break so no problem, however I am here for two weeks!!!
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Re: Unable to call the uk even though roaming is on

Hi davehol,


Welcome to the community and thanks for posting.


I'm really sorry to hear you're unable to call the UK while abroad. This is a massive inconvenience when trying to reach friends and family back home.


It sounds like you have international call barring turned on. You can disable this via your online account.


Please click here to log in and follow these steps:-

Online account > Plan and device > Manage services > Call barring
If it shows it's turned on then please turn it off. A green message will appear but you'll need to wait 2-24 hours for this to be successful. After this period log back to make sure it's definitely disabled. A restart of the handset may be required after this.
Please let me know how you get on.


Forum Team
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