I have a great sim only deal with you guys and was sent an iphone 5s as a gift a few years ago that the sim went into. Now this weekend I have lost the phone (nightmare!). My insurance company have so far asked for my imei and my police reference number.
All fine as I have these. I also logged into my apple ID on my imac and it shows the phones imei, serial number and also has my address and phone number right next to it.
I'm praying this is enough for my insurance company to use as proof of ownership, but from what I have read they seem to like a letter from phone company providing imei on some form of bill.
Reading the forums I see virgin cannot do this as the phone was not bought from themselves and when I called to block my sim I was told they did not have the IMEI.
I'm just forward planning as I will be speaking to my insurers again tomorrow and somehow need a letter from yourselves saying you are unable to provide this information should that be the case.