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aishaa953
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UPGRADE ISSUE !!

recently returned a handset and i was told to call on my refresh date to upgrade, i was also informed that the tarrifs were going to change i called a day before my refresh date so that the tarrif could take effect the following day. on the refresh date it hadnt changed and i spoke to customer relations who sed it could take up to 24 hours, when i asked about my upgrade they sed that there was a problem on the system for which an it ticket raised on the 3rd may 2016 which still had not been completed. when i spoke to the retentions team on  9th may 2016 they raised another it ticket in order to get it completed as soon as possible. throughout the week i have spoken to many advisors who have been quite rude and when i have been put on hold have disconnected the call. whenever i call i am told its going to take another 5 working days to complete. what kind of customer service is this??

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Forum Team (Retired) Mat_H
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Re: UPGRADE ISSUE !!

Hi aisha953,


Welcome to the forums Smiley Happy

 

I'm really sorry to hear that you've been having some issues with getting your upgrade. I want to get this sorted for you as soon as possible.

 

Did our team provide you with the IT ticket number so I can chase this up for you?


Let me know when you can.

Thanks,

Mat
 


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Forum Team (Retired) Mat_H
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Re: UPGRADE ISSUE !!

How are you getting on with this Aishaa953?


Let me know if you need me.


Thanks,

Mat


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