I copy a section sent from the CEO's office when i contacted them on thier stance on 4g for virgin customers. This is what they said below.
I acknowledge your comments regarding EE providing 4G coverage to Virgin customers. Virgin uses the EE Network for the provision of their Network services. From the information you have provided they already provide 4G to their Business customers therefore it must be a Business decision on their behalf as to when they will provide 4G to their consumer base.
What i would like to know is why virgin insist that it is EE that will not let them use their 4g network. This is simply not the case as EE have confirmed this in their reply to me stating it is a virgin business decision not one of EE.
I thought it might be this simply shows that VM have no consideration for their LOYAL customers. It simply comes down to money. The virgin group currently have over 400 companys worldwide i dont think they should struggle to bring the best for its customers.
I just received a call from VM about my ongoing issues with 4g. The advisor was quite pleasant however they confirmed that they are not aware of any contract between EE and Virgin having access to the 4g network. I find this very cery strange because EE confirmed that it is simply a buisness decision on virgins behalf whether they allow their customers 4g as the currentrly allow their buisness customers to access it. Some one isnt telling the truth here and its not on.
As we have previously had some level of interaction that proved fairly fruitless I held off posting in your threads for a bit. And I will be very much to the point, apologies if it seems brusque.
It is 100% EE's decision not to allow VM "residential" (for want of a better reference) mobile customers access to their 4G network. Thats despite your email from a low level spod in the EE, CEO's office. 4G access for business level customers is a sop to VM to allow them to compete in the business marketplace.
EE HAVE SAID THEY CAN USE THE 4g SINCE THEY SLREADY USE IT FOR BUSINESS CUSTOMERS SO WHY WONT VIRGIN ALLOW THEIR REGULAR CUSTOMERS TO USE IT. BECAUSE THEY HAVE SAID TO ME THIS EVENING IN A FONE CALL THAT THEY DO NOT HAVE ANY CONTRACT WITH EE FOR 4g.