Menu
Reply
  • 33
  • 0
  • 5
johnnysparks
On our wavelength
445 Views
Message 1 of 10
Flag for a moderator

U.K. Customer service (Mobile phone)

Does anyone know how to contact a customer service member in the uk? This may seem rude but have spoken to many people from virgin who have not helped? My problem should be simple fix. My bill shows a number I text as premium rate by changing it on my bill to +4477 etc I text same number again and it's a 077 number on my bill??????
0 Kudos

Helpful Answers
  • 461
  • 56
  • 79
Lee_B
Fibre optic
799 Views
Message 9 of 10
Flag for a moderator
Helpful Answer

Re: U.K. Customer service (Mobile phone)

It is rather strange why its only just started doing this. Have you deleted the contact completely and then re added this?

the number is 789 from your Virgin phone and then asked to be passed through to tech.

Virgin don't have a direct line to a UK call centre in tech im afraid
Have I answered your question today? Mark the question as resolved if so!

Mark as helpful answer if this has helped you to show other members the resolution

Virgin Mobile Staff , However, All opinions are my own

0 Kudos

All Replies
  • 461
  • 56
  • 79
Lee_B
Fibre optic
441 Views
Message 2 of 10
Flag for a moderator

Re: U.K. Customer service (Mobile phone)

HI johnnysparks

A few other member have also posted similar issues so my apologies for this. Have you changed the number in your phone book to reflect the 077 instead + +4477
Have I answered your question today? Mark the question as resolved if so!

Mark as helpful answer if this has helped you to show other members the resolution

Virgin Mobile Staff , However, All opinions are my own

0 Kudos
  • 33
  • 0
  • 5
johnnysparks
On our wavelength
435 Views
Message 3 of 10
Flag for a moderator

Re: U.K. Customer service (Mobile phone)

Sorry should of said I was advised this and have made sure it was 077.
On my bill it shows as 077 then I text again and on my bill it shows +44.?
0 Kudos
  • 461
  • 56
  • 79
Lee_B
Fibre optic
433 Views
Message 4 of 10
Flag for a moderator

Re: U.K. Customer service (Mobile phone)

Hi johnnysparks

that is bizzare Smiley Frustrated have you got an iphone?
Have I answered your question today? Mark the question as resolved if so!

Mark as helpful answer if this has helped you to show other members the resolution

Virgin Mobile Staff , However, All opinions are my own

0 Kudos
  • 33
  • 0
  • 5
johnnysparks
On our wavelength
432 Views
Message 5 of 10
Flag for a moderator

Re: U.K. Customer service (Mobile phone)

Have got an iPhone and and looked at all settings etc and the number in question and it is 077?
0 Kudos
  • 1.46K
  • 184
  • 378
enlli
Knows their stuff
415 Views
Message 6 of 10
Flag for a moderator

Re: U.K. Customer service (Mobile phone)

Cant make out why it should be charged as 077 and +4477 are one and the same thing.
All my important contacts start +44 as I use the phone abroad and it is the international number for the UK
Probably a program glitch on the billing system.
0 Kudos
  • 461
  • 56
  • 79
Lee_B
Fibre optic
409 Views
Message 7 of 10
Flag for a moderator

Re: U.K. Customer service (Mobile phone)

I have personally seen this issue before with iphones and the +44 issue but I would recommend speaking to tech support about this to see if there is anything they can do to help look through the handset

Have I answered your question today? Mark the question as resolved if so!

Mark as helpful answer if this has helped you to show other members the resolution

Virgin Mobile Staff , However, All opinions are my own

0 Kudos
  • 33
  • 0
  • 5
johnnysparks
On our wavelength
406 Views
Message 8 of 10
Flag for a moderator

Re: U.K. Customer service (Mobile phone)

I have had the iPhone since I can remember and it is only in Jan bill it as done it. As for tech support pls may I have the number of the U.K. Tech support or at least the best time to call?
(Many thanks for your advise)
0 Kudos
  • 461
  • 56
  • 79
Lee_B
Fibre optic
800 Views
Message 9 of 10
Flag for a moderator
Helpful Answer

Re: U.K. Customer service (Mobile phone)

It is rather strange why its only just started doing this. Have you deleted the contact completely and then re added this?

the number is 789 from your Virgin phone and then asked to be passed through to tech.

Virgin don't have a direct line to a UK call centre in tech im afraid
Have I answered your question today? Mark the question as resolved if so!

Mark as helpful answer if this has helped you to show other members the resolution

Virgin Mobile Staff , However, All opinions are my own

0 Kudos
  • 33
  • 0
  • 5
johnnysparks
On our wavelength
400 Views
Message 10 of 10
Flag for a moderator

Re: U.K. Customer service (Mobile phone)

My other phone which is an iPhone also has +44 numbers and never had a problem so was thinking more on virgin media side of the billing.
0 Kudos