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moosefactoryuk
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Two phones but can't see them online

I have two phones on my account but I can only see the billing info for one of them when I log in. I need to be able to manage both. How do I do this? Thanks.

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Re: Two phones but can't see them online

Hi mossefactoryuk,

 

Sorry to hear about your difficulties with getting your additional number added to your my account on Virgin Mobile.

 

You can always add another Virgin Mobile number to Your Account, as long as the number hasn’t got its own online account yet. If you are still having difficulties it may be that it's not in the same name as the existing details for Your Account.

 

Here is a link to our website which explains how to go about this.

 

Hope this helps.

 

Cheers

Stephen_B
Community Moderator

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