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mamma
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Turning voicemail off

Hi

Hope someone can help me.  I have a Samsung S11 and am trying to get to turn the voicemail off.  There is an option in my phone settings but this has been disabled (by Virgin) and my Partner rang Virgin to ask about this but was told it has to be done online.  But we can't do it online either!

Does anyone know of a way to do it?

Any help would be greatly appreciated :-)

Many thanks

:-)

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Forum Team (Retired) Mat_H
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Message 2 of 11
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Re: Turning voicemail off

Hi Mamma,

 

Thanks for your query Smiley Happy

 

The only way for voicemail to be disabled is to give us a call on 789 from a Virgin Mobile or 0845 6000 789 from any other phone and we can turn it off for you.

 

Hope this helps Smiley Happy

 

Thanks


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Forum Team (Retired) Mat_H
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Message 2 of 11
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Re: Turning voicemail off

Hi Mamma,

 

Thanks for your query Smiley Happy

 

The only way for voicemail to be disabled is to give us a call on 789 from a Virgin Mobile or 0845 6000 789 from any other phone and we can turn it off for you.

 

Hope this helps Smiley Happy

 

Thanks


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mamma
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Re: Turning voicemail off

Many thanks for your reply, we did ring and speak to someone but she said they couldn't do it and we had to do it online. But I will give you another ring.

Many thanks for the reply :-)

 

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Forum Team (Retired) Rita-B
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Re: Turning voicemail off

Hi mamma, 

 

Let us know how you get on Smiley Happy

Our team can disable the feature for you from here Smiley Happy

 

Kind Regards,


Rita B
Help & Support Forum Team

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mamma
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Message 5 of 11
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Re: Turning voicemail off

Hi

Do you mean you can turn the voicemail off over the net? on this forum? because if you can I would be grateful if you tell me how :-)  I've not had chance to ring them yet :-)

Many thanks

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Forum Team (Retired) Rita-B
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Re: Turning voicemail off

Hi mama,

 

Thank you for your reply Smiley Happy

We would need you to call us in as we cannot pass data protection on the forums. 

 

Please call our customer care team who can get that done for you on 789 (any Virgin Mobile Phone) or 150 (Virgin Land line) or 0845 6000 789 (from any other Landline).

 

Kind Regards,


Rita B
Help & Support Forum Team

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AdrianK
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Re: Turning voicemail off

Sorry for the quick necro but this thread pops up when you google it.

 

I found a quick and easy solution, from the mobile you want to turn it off/on for:

Dial #004# to turn it off.

Dial *004# to turn it back on.

 

Hope this helps someone else in the future :-)

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makmaku84
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Re: Turning voicemail off

Thx save my time
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Forum Team (Retired) Mat_H
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Re: Turning voicemail off

Hi Makmaku84,

 

I'm glad this is all sorted for you Smiley Happy

 

Let me know if you need anything at all.

 

Thanks,

 

Mat


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Hoggie
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Message 10 of 11
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Re: Turning voicemail off

i extended the number of rings,before voicemail cuts in online

you just need to search in the virgin search bar for your phone, and voicemail on/off.

http://help.virginmedia.com/system/selfservice.controller?TOPIC_ID=81330&CONFIGURATION=1003&PARTITIO...

 

 

happy days Smiley Happy

Phil

 

this post may contain nuts Smiley Wink
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