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debs1
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Trying to buy Mobile data for use abroad

I have been trying to buy mobile data for when I go to Italy, however when I text 23456 with BUY 10MB I recieve a text back saying it is unable to be processedand to text help to the same number, I have done that but I get another text that it is unable to be processed and to ring a number - when I ring that I get through to a recorded message which says the system cant take the call. I am at a loss as to what to do and fly in a couple of hours.
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whenthecatsaway
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Message 2 of 7
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Re: Trying to buy Mobile data for use abroad

Try raining 789 before you go and they can try adding it manually. 

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I do not work for Virgin Media.
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Wile_E_Coyote
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Message 3 of 7
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Re: Trying to buy Mobile data for use abroad

AFAIK you can't use the text system to buy a Travel Pass while you are still in the UK but you can use the free help number to get them to do it manually.

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debs1
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Message 4 of 7
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Re: Trying to buy Mobile data for use abroad

Thanks - I have rung 789 from the airport & they have added it manually. One less thing to worry about!
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whenthecatsaway
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Message 5 of 7
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Re: Trying to buy Mobile data for use abroad

Glad to hear Smiley Happy 

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I do not work for Virgin Media.
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thisised
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Message 6 of 7
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Re: Trying to buy Mobile data for use abroad

Good luck getting it to work!
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whenthecatsaway
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Message 7 of 7
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Re: Trying to buy Mobile data for use abroad

I've just got back from a trip and it worked in The Netherlands, Germany, Belgium and Luxembourg...

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