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Nicknackday
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Message 61 of 135
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Re: Trouble making / receiving calls and texts

I too am unable to make/receive calls since this morning.  How will I know when the problem is rectified (ie, will I receive a notification/email/text) and will I receive a credit for the loss of service?

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JayDee46
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Message 62 of 135
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Re: Trouble making / receiving calls and texts

Will you simply post here?

Or will you send a general message to all subscribers? 

I can call my wife's Virgin mobile but cannot call any landlines. Also landline call to my mobile fails to connect, giving engaged tone,.

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Angel3k
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Message 63 of 135
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Can’t call out

Can’t make outgoing calls to land lines and couldn’t receive calls or texts either till and hour ago, what’s going on???
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tdp1412
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Message 64 of 135
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Is there a problem with virgin mobile lines today as I cannot make any calls

Is there a problem with virgin mobiles please

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silentg1971
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Message 65 of 135
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Re: Calls to landlines

yep, customer service was "unaware" of any issues but they had already had a number of calls with the same issue. Apparently, it could be a "coincidence". lol This was an hour ago. @Virgin Media, the basic function for a mobile phone is to make and receive calls. Hope you're gonna dig into your deep pockets for compensation for the total loss of service. When I say service, I mean TELEPHONE SERVICE as I pay for essentially PHONE CALLS. I don't care if I can still receive emails and use the internet, I can do that anywhere, I would simply like to make and receive damn calls Smiley Mad
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ayjayh
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Message 66 of 135
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Re: Calls to landlines

Me too, can receive calls on my mobile ok, can ring mobiles ok, but can't ring landlines, not even my own Virgin landline.
Just noticed this problem this morning. I live in Torquay using Moto G4+
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CiaraM1
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Message 67 of 135
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Re: Trouble making / receiving calls and texts

I still can't make any calls. I have some important calls to make. When will this be fixed or do you know what the problem is? This is really disrupting my day. 

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Superuser
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Message 68 of 135
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Re: Trouble making / receiving calls and texts

Same issue here with my VM Mobile and also nextdoor who is on EE has exactly the same issue. South East London.


200Mb(SH2 SH2AC Hub 3.0), 2 X V6 TV XL, Phone M. 100Mb Business (Hitron Hub).
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tdp1412
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Message 69 of 135
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Cannot make outgoing calls from mobile

Is there a problem with virgin mobile lines today as I cannot make any calls

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oannamlt
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Message 70 of 135
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Re: Trouble making / receiving calls and texts

Same problem on me... when you will solve this issue???
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