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mrsdrees84
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Message 31 of 137
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unable to call out or be called on mobile (iphone 5s)

Hi,

I have used my mobile this morning to make several outbound calls, and I have checked and I have plenty of minutes left on my allowance (monthly).  I have tried restarting the phone and also tried a hard shut down (holding power and home button until it reboots) and still the same.  Just getting a funny engaged tone.

Any ideas? I'm on an iPhone 5s.

 

 

 

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redcantona
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Message 32 of 137
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Re: Trouble making / receiving calls and texts

I don't think it's anything to do with that. I have a brand new SIM and it's the same with that. Not a good way to start a new contract.
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Trudy123
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Message 33 of 137
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Busy network

Trying to ring my mother who is on virgin mobile saying network busy cannot even call 150 customer services as no connection I'm in the Sunderland area what's going on
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navemitt001
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Message 34 of 137
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cant make any outgoing calls

I cant make any outgoing calls at the moment. It just disconnects after thinking for 10s.

affecting my work heavily

call to 789 has put me in a queue 15 minutes long. had to come out to receive incoming calls

please help

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saz1
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Message 35 of 137
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Re: Can't make landline calls.

I can't make any landline calls from my mobile, just says dialing but it isn't then hangs up.

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Pleasesortissue
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Message 36 of 137
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Can't make or receive calls

I can't make or receive any calls
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Jameson83
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Message 37 of 137
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Re: Unable to call landlines

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JJstar
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Message 38 of 137
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Re: Trouble making / receiving calls and texts

While I appreciate sometimes there are networking problems, why haven't Virgin Mobile updated their website to explain there is an issue? I've been on several times as my mobile phone line has been constantly 'engaged' for over an hour now, yet the website connectivity check on my phone says there are no issues!

 

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Jameson83
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Message 39 of 137
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Re: Can't make or receive calls

I believe this isn't solely a virgin issue i have a friend on EE who is experiencing the same issue atm

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mrsdrees84
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Message 40 of 137
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Re: Trouble making / receiving calls and texts

It seems to be a national issue, so hopefully it will get sorted soon! I was able to make a few calls this morning before 10am, so its happened after that. 

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