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silentg1971
On our wavelength
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Message 121 of 137
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Re: Trouble making / receiving calls and texts

Apologies are all well and good. You need to compensate for the loss of service, ie the ability to make a phone call from a mobile Smiley Mad
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musictel69
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Message 122 of 137
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Re: Trouble making / receiving calls and texts

FAO Terri_P

I have sent you a PM this morning, don't know if you have received this yet and how this works really as I have only just joined and never sent a pm before.

Could you please look into my problem and let me know if you are able to help and also how you reply to a PM I sent to you

thanks

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silentg1971
On our wavelength
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Message 123 of 137
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Re: Trouble making / receiving calls and texts

I would suggest to all you folks who are bothered that you call virgin to claim your credit for yesterday's outages.

Received 2 credits for both the accounts with virgin mobile I have

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musictel69
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Message 124 of 137
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Re: Trouble making / receiving calls and texts

I have still had someone call me on my mobile this morning and they say it stated my number was unavailable, I rang the person from my mobile who text me to say it wasn't working and I was able to call them but they couldn't call me, this is only happening on certain occasions, I have PM Terri_P  with details of this enquiry but as I have only just joined aren't sure if PM has got to her and how she will respond. So as of this morning someone still not able to get through to me

thanks

 

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KimBrack
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Message 125 of 137
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Re: Trouble making / receiving calls and texts

I too am unable to make calls or send texts. Can someone in Virgin give a definitive explanation and get this fixed. Service or rather the lack of it is unacceptable.

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KimBrack
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Message 126 of 137
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Re: Trouble making / receiving calls and texts

Up and running again. Maybe this forum works!

 

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wilco34
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Message 127 of 137
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Re: Trouble making / receiving calls and texts

I have only been able to receive calls very intermittently for days and nothing appears to have changed having just had someone in the same household try to ring me as a test? NG18 area. Please check your resolved status.

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Afarr1
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Message 128 of 137
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Re: Trouble making / receiving calls and texts

Unable to make or receive calls on landline. Equipment check only ever gets to 99 per cent. Website showed fault in area to be cleared at 0.35 this morning but has been showing as cleared since about 11pm weds evening. Still no dial tone on phone. Anyone else having this problem on southsea? Really annoying there is no way to contact Virgin about this.
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DarklyLingo
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Message 129 of 137
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Re: Trouble making / receiving calls and texts

As at 11:30 on 12/10/2017 I still can't send texts - so this is not fixed!

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pdmanjon
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Message 130 of 137
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Re: Trouble making / receiving calls and texts

I have read that the issue is fix.
When my family call me, you can listen that «the line is busy, try later».
I can at my family but they can't call me.
Thank you
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