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Paul792
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Travelpass pain

do you purchase a travelpass in the uk YES or NO?

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Forum Team (Retired) Mat_H
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Re: Travelpass pain

Hi Paul792,

 

Welcome to the forums Smiley Happy

 

That's a good question! If you give us a call on 789 or 0345 6000 789 before travelling. You can also purchase the pass while abroad by following the options available on the page here.

 

Let me know if you have any other queries.


Thanks,


Mat


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Paul792
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Re: Travelpass pain

Purchased the travel pass in Spain not able to data roam, made sure data roaming switched on, power cycled the phone, manually switched phone to every network provider, even removed battery while phone still switched on. Seems I've suffered the same fate as many other virgin customers. Virgin Helpdesk stated everything fine their end. Anyone know of a good UK mobile provider that can provide data roaming abroad?

 

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Forum Team (Retired) Mat_H
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Re: Travelpass pain

Thanks for coming back to me Paul792 Smiley Happy

 

I'm really sorry that you weren't able to data roam while in Spain. I really hope we can get this sorted for you.

 

Are you still in Spain currently or are you back home?


Let me know as soon as you can.


Thanks,

Mat


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Re: Travelpass pain

Hi Paul792,

 

Just checking in on you Smiley Happy

 

If there's any assistance you need from myself, please feel free to let me know.


Thanks,

Mat


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