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helphelphelp
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Travelpass and roaming data

Hi, I have a question about the VM Travelpass and roaming data in Europe (Portugal). What happens if I don't buy a Travelpass? Will I be prevented from using any data (and hence no charge) or do I get charged at a different rate? Also, if I want to buy a Travelpass whilst in Europe do I still just text 23456, or is it a different number eg +44 23456?

Thanks for any help.

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Superuser
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Re: Travelpass and roaming data

Hi helphelphelp,

 

an EU Data Travel Pass can only be bought by text (BUY ??MB) whilst outside of the UK in the EU.

 

AlexKid :-)

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Superuser
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Re: Travelpass and roaming data

Hi helphelphelp,

 

without the purchase of an EU Data Travel Pass you will not be able to access mobile data whilst in the EU.

Here is a useful help page from Virgin: Taking your mobile abroad

 

AlexKid :-)

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helphelphelp
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Re: Travelpass and roaming data

Thanks AlexKid

There seems to be mixed messages as to whether I should (or even can) buy the pass whilst still in the UK. If I do, will it get used by normal UK data and hence should I wait until I'm actually away?

 

Thanks

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Superuser
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Re: Travelpass and roaming data

Hi helphelphelp,

 

an EU Data Travel Pass can only be bought by text (BUY ??MB) whilst outside of the UK in the EU.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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teabag
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Re: Travelpass and roaming data

Alexkid said : an EU Data Travel Pass can only be bought by text (BUY ??MB) whilst outside of the UK in the EU.

"Whilst outside of the UK" still has a big question mark around it, from other posts some are still buying the passes in the UK before they go.
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Superuser
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Re: Travelpass and roaming data

Hi teabag,

 

as I understand it:

An EU Data Travel Pass can only be bought by text whilst outside of the UK in the EU.

Sending the "BUY" text whilst in the UK will result in an"Oops" response from Virgin's system.

However, whilst in the UK it is possible to call CS on 789 and they can manually add the Pass to your account.

This will then come into operation (if you are lucky Smiley Tongue) once you are abroad in the EU with mobile data on and roaming active on your account.

 

AlexKid :-)

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teabag
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Re: Travelpass and roaming data

I'm back out in a few weeks, I'll try and buy by text in UK see what happens. lol
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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