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Robin3
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Travelling in Singapore but can't make Out going calls but can receive

I'm traveling in Singapore, and my phone will not make out going calls, Can recieve OK

I cant call Virgin, and cant find any email address on the web site, so frustrated.

Any suggestions

 

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Superuser
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Re: Out going calls

Hi Robin3,

if you log into your Virgin Media Mobile Account

Click on the "Plan and device" tab (in the line near the top of the page) select "Manage my services" - check that you have International call barring disabled.

AlexKid :-)

If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Robin3
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Re: Out going calls

Thanks Alex, but I have done that and I have call baring disabled
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Forum Team (Retired) Mat_H
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Re: Out going calls

Welcome to the forums Robin3 Smiley Happy

 

I'm sorry that you're having issues making calls. I want to look into this on my side. So I can do this for you, I've sent you a PM detailing the next steps. You can view this by clicking the purple envelope in the top right.


Thanks,

Mat


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Robin3
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Re: Out going calls

Mat
After my initial complaint it got worse, from not being able to make out going call, I lost the signal altogether. I put a friends sim in my phone, and it worked fine, so I know the phone is OK and the sim is defective.
I managed to borrow a friends phone and call back to Virgin UK. They reset my setting and the signal came back after 8 hrs. But I still can't make outgoing calls
I am traveling in Asia so was very frustrated.
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