I paid for a travel pass last week and it wouldn't work and I made sure roaming was on in setting. On return I contacted support and was told all my settings are correct and I should have hard booted my phone. I'm now in Dublin were I tried to use the pass once more. Again it has not worked even after two hard reboots. I very anorded and it would seem I've wasted my money. No point trying to fix it now as I'm on my way home using airport wi-fi.
Yes all of that is very obvious . If you had read my post you would have seem I have already contacted them on my return about this issue when I was away the first time in France. There "so called" fix did not work when I went to Dublin the following week. It's very annoying when you need a service using data like google maps just the find the method VM told me doesn't work! I don't really care much about the money it's having a service there that works rather than walking around in circles trying to find a place without google maps!