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Peripat
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Travel pass not working

I see other people have had the same problem.

I bought the 250MB Travelpass 3 days ago, got a text confirmation, arrived yesterday in POrtugal - but it's not working. My mobile roaming is switched on - & it's worked for me before. I urgently need it.

Tried phoning 789 for help but there's no service at the number I enter

I'm here for work & urgently

 

 

 

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Superuser
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Re: Travel pass not working

Hi Peripat,

 

when calling from abroad, the Virgin Mobile support line number is: +447953 967 967

 

AlexKid :-)

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Superuser
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Re: Travel pass not working

Hi Peripat,

 

when calling from abroad, the Virgin Mobile support line number is: +447953 967 967

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Peripat
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Re: Travel pass not working

Thanks for the phone number - I got through.

For anyone else with the same problem, I was told to switch OFF the EU internet roaming on my iphone - bizarre, as I've had it on before with no prob.

Anyway - it worked & my travel pass is now up & running

 

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Forum Team (Retired) BenD_H
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Re: Travel pass not working

Hi Peripat Smiley Happy

 

Welcome into the Community and I hope your holiday is going well Smiley Happy

 

It's great to see some help here, thanks AlexKid. That's awesome news that the phone is now working with your EU Data Pass and I hope you're making the most of it.

 

Take care and all the best.

Ben


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CliveCardiff
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Re: Travel pass not working

After a week in France, my firm impression is that the 'Travel pass' which is being sold by Virgin Mobile is 'not fit for purpose', and that it is a complete con.

Certainly, I will not purchase a Virgin Mobile travel pass again in the future - as I feel that Virgin Mobile have succeeded in 'ripping me off' - and I urge anyone who is considering going down this route to sign up to a different network - i.e. any network provider other than Virgin Mobile.

I have wasted my hard earned cash, and I believe that Virgin mobile have defrauded me.

Avoid at all costs!

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Forum Team
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Re: Travel pass not working

Hi CliveCardiff,

Thanks for your post on the Community Forum and welcome. I'm sorry to hear that you had problems using your EU Data Travel Pass in France and that your data roaming wouldn't work.

We provide online support with roaming issue on the following links:

If you would like for me to raise a case on this in order to investigate this further, I'll need to take more information from you, so I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

 

Kind Regards,

Terri

Virgin Media Forum Team


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Cathycowburn69
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Re: Travel pass not working

I have an iPhone 6s and can't see anything about turning off EU internet in my settings. Help!
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Re: Travel pass not working

Hi Cathycowburn69,

Thanks for your post on the Community Forum and welcome. I'm sorry that you're having a problem with your data roaming service. Is this working for you now?

Please have a look at the following online Help & Support Page: Roaming Hub

 

If you are still having an issue with this, please send a private message to me so that I can look into this further for you. 

Please PM me with the following details:

  • Full name on account
  • Mobile number

To PM me, simply:

  • Click on my forum name on the left of this post.
  • Go to my profile.
  • On the right had side, select the 'send me a message' option.

 

Kind Regards,

Terri

Virgin Media Forum Team

 


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