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BrianLudwig
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Travel pass failed to update - Lanzarote

Unable to buy 250mb with my IPhone 6s Plus in Lanzarote. Error message !
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Re: Travel pass failed to update - Lanzarote

Just had the same thing in France. I phoned 789 before I went to add the travel pass and checked that roaming was on but in the intervening days it got switched off. An expensive call to the full +44...... 789 number got it sorted out within minutes

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Re: Travel pass failed to update - Lanzarote

Just had the same thing in France. I phoned 789 before I went to add the travel pass and checked that roaming was on but in the intervening days it got switched off. An expensive call to the full +44...... 789 number got it sorted out within minutes

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Re: Travel pass failed to update - Lanzarote

Hey BrianLudwig,

Sorry to see you are unable to purchase a data pass at the moment.

Can I ask if you are able to try and purchase through your browser?

Let me know if that is not working and we can take a closer look.

Thanks

Liam_T
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BrianLudwig
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Re: Travel pass failed to update - Lanzarote

No idea how to do this. Please can you Add another 250mb NOW as I'm running on empty and getting very annoyed !
This simply should not be happening. Last time I email vm chairman and they phoned me back - see my record. This is really bad
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Re: Travel pass failed to update - Lanzarote

Hi BrianLudwig,

Can I ask what the error message is that you are getting?

You seem to already have a data pass that is currently still active which will prevent you being able to purchase another.

Once the current pass is used, another can then be added.

Let me know if you are still having difficulties at this point.

Thanks

 

Liam_T
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BrianLudwig
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Re: Travel pass failed to update - Lanzarote

It's the woops message. I'll try after current data finished and let you know outcome
Rhanks
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BrianLudwig
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Re: Travel pass failed to update - Lanzarote

Pleased to let you know I've managed to ger another 250Mb when my other bundle ran out
I would suggest putting something on the website to state that you cannot add to the package UNTIL the other has run out and I think this would help others
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Re: Travel pass failed to update - Lanzarote

Hi BrianLudwig

 

I hope you don't mind me stepping in, looking over our site I can certainly understand the need for clarity here so I will get this fed back to the team.

 

If there is anything further, please do let me know.

Dave


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BrianLudwig
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Re: Travel pass failed to update - Lanzarote

Hi Dave
No problem that would be perfect and eliminate quite a few problems for others
Cheers
Brian
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