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42lindsay
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Travel pass and ...

I have 2 mobiles on one account and want both to be able to be used in EU. Despite both showing roaming is switched on only 1 works. The other when registered with the local network simply says calls are not allowed and texts are rejected. Also, I purchased a Travel Pass to use data on one phone but it does not work despite turning on mobile data and data roaming. I am at my wits end with Virgin mobile and totally unhappy with this poor service when I most need my mobile access and roaming internet.
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Forum Team (Retired) Mat_H
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Re: Travel pass and ...

HI 42lindsay,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having issues with roaming while in the EU. I want to get it all sorted for you.

 

 Are you able to give us a call on +447953967967 from the phone that works so we can make sure that roaming and data roaming are enabled on the respective services?

 

Give us a call and let me know how you get on.

 

Thanks,

Mat


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42lindsay
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Re: Travel pass and ...

Thanks Mat. However I must say expecting me to make an expensive call to get the service I've already paid for is not the answer I had hoped for. Will Virgin reimburse the cost of the call?
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Forum Team (Retired) Mat_H
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Re: Travel pass and ...

Thanks for coming back to me 42lindsay Smiley Happy

 

I'm afraid we wouldn't reimburse you for the cost of the call. The call cost would be charged at the same price of the region you're in currently.

 

The team can do everything possible on their side to try and get this sorted for you quickly.

 

Let me know if you need anything at all.


Thanks,


Mat

 

 


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Forum Team (Retired) Mat_H
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Re: Travel pass and ...

Hi 42lindsay,


How did you get on with this?


Please let me know if you need anything Smiley Happy

 

Thanks,

 

Mat


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