Every time I try to purchase a Travel Pass by texting 23456 according to the instructions, I receive a text saying "Whoops! Looks like we couldn't process that. To get some help just call....". So I call, wait for a while to speak to someone and eventually get my Travel Pass.
But it would be a lot easier if the advertised text service worked. I know other people have the same problem too. Is this a known fault? It's been going on for several years.
I also got the childish 'Whoops!' text message when trying to buy a travel pass by text. Turns out you have to be in the foreign country before you use a text to buy a travel pass.
Granted the article linked to above by Rich_B lists travel passes in the 'when you arrive' section, but surely a) you should be able to use the facility from the UK and b) the article could make it more explicit that it needs to be done from the roaming network.
I bought this same travel pass in Portugal only about over a month ago, and it worked perfectly. Now in France, the text doesn;t work and when I try to call the number, it constantly says 'the system is busy please try again later'. I would really like to be able to use my internet so please can someone get back to me! Thank you
Thanks for your response. The last time I tried to buy an EU data pass was about a week ago. I sent the text, received the 'whoops' message and then have called the number in that message many times, each time getting a message saying I'm being transferred followed by a message saying the service isn't available and then being disconnected.
Is it true, as FoxtrotOscar says below, that the text message needs to be sent from outside the UK? If so, why is this not clearer in the instructions? And why has no-one from Virgin mentioned this when I've eventually managed to get through to a human being who is able to set up the Travel Pass?
I have had this problem every time I've needed to buy a Travel Pass. This is over a number of years. My boyfriend and clearly other forum members have also had the same problem. Several Virgin employees have told me that this is a known problem.
For what it's worth, I am having the same problems. I'm in the UK (wanting to sort out buying a pass before travelling), following the instructions on the Virgin Mobile site and all I get is the "Whoops!" message.
So, 6 months or so on and this problem doesn't seem to have been fixed? Considering that people may rely on mobile data abroad for e.g. navigation and accessing e-mails when travelling, this is pretty shoddy from Virgin.
It's disappointing that there's not another way to buy the pass, apart from calling up Customer Services and trying to get them to fix the problem. Why can't we log into our account on the website and buy a pass there, the same way you can buy other add-ons etc.?