Bought a 50mb travel pass two weeks ago ready for travel in France and Spain. Confirmation SMS received. Phone signals good. Roaming switched on. Set off on travels however pass not working. 16 February telephoned Virgin. Operator I spoke to said it was a poor connection and she would ring my home number and hung up on me before I could tell her I was not at home. Erm... I am travelling in Southern Europe. So, I telephoned again, spoke to a young man who seemed knowledgeable. He said pass was set up, turn my phone off and back on and he will resend SMS. I did, he didn't and message. I still have no data package. Extremely angry as dependant in borrowing my husbands phone which has an Orange package and working fine. Waste of money travel pass, and high cost of calls to Virgin.