a week ago
Hi my brother as a pay monthly account with t mobile.He as just took out a new virgin mobile pay monthly account .
How does he transfer his old number to his new virgin mobile and how long will it take? thanks
he just needs to contact T-Mobile customer services and request a PAC (Porting Authorisation Code) for his mobile number.
This code remains valid for 30 days.
Once he has it, he can then contact Virgin Mobile customer services (free on 789 from his VM phone)and give it to them.
All being good the transfer can happen within 24 hours.More info here: https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...
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