Hi I have a mobile contract with you which is due to end February 2016. I also have a contract with Three which ends this year in October. I was just wondering if i cancel my contract with Three when I can, can I port my Three number in to replace my contract that I currently have with you still even though it is not a new contract. would this renew my contract by porting my old number in or would it remain the same apart from the number. is this aloud even though it is so late into the contract
I have been a Virgin Media customer for several years now even bringing my services with me when I moved. I have Broadband and Three mobile contracts with you. Unfortunatly for me I took them out for family members too but nOw I'm left to pay them, which I fully understand is my responsibility I am not arguing this fact but I asked customer service if I could have a replacement sim sent out so I could at least benefit from what I'm paying due to the current sim still being in possession of the family member. Customer service advised me they would charge me £5 for this however if I lost the sim they would waive the charge for me. If there any chance of you being able to waive the charge and send me the SIM card out,, surely loyalty is a must! Never missed a payment on any of my accounts and bought the services with me when I moved home.
This is who I contacted first of all... and they told me I have to pay. I know there are ways round this because they said if I'd od lost it they can waiver the charge... any chance you can have a word