I also have £35 on my phone which I let ride for emergencies & it tells me it's at 0:00 which is annoying me alot. Tried phoning but keep being put on hold so I'm hoping it's happening to alot of people & not just us.
I keep getting this on my account & my husbands when I try to top up - "Top Up Failed Subscriber is not allowed to recharge, because of your lifecycle status in Everything Everywhere" HELP!!!
Finally, I got through to someone real (I think) they're having problems all over the board & can't even top up over the phone with a human. I've been offered free data as & when all is sorted out & they say I'll get a call when they have solved the problem. Fingers crossed!