Thanks for your post and welcome to the Forum. It's great to have new folks posting in the Community. I'm sorry to hear you've had problems topping up your online account.
Has this been sorted out for you?
If you are still having problems with this, please let me know and I'll be able to look into this. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.
Virgin Media Forum Team
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