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Purplejosh7
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Top up not showing

i topped up my mobile last week.  The de it is showing on my bank account. It not in my Virgin mobile account.  Why is this not showing? 

 

Thank you

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J0hn
Super solver
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Re: Top up not showing

Hoe did you top up? Did you enter your phone number, and could you have made a typo.

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Purplejosh7
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Re: Top up not showing

I topped up on my Virgin account page on line.  Always do, never had a problem before. 

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J0hn
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Re: Top up not showing

Ok the top up should show on your web account and therefor should be visible to virgin, you may need to give them your password, not such a big an issue as you think as you then change it

 

you may need to cleare the cache on your device to see the payments 

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Forum Team
Forum Team
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Re: Top up not showing

Hi Purplejosh7,

Thanks for your post and welcome to the Forum. It's great to have new folks posting in the Community. I'm sorry to hear you've had problems topping up your online account.

Has this been sorted out for you?

If you are still having problems with this, please let me know and I'll be able to look into this. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

 

Kind regards,

Terri

Virgin Media Forum Team

 


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