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Jschvach
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Top up not showing on account.

I did top up at the local store using the e top up card for £5. My credit card was charged, but my mobile account shows £0.
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Superuser
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Re: Top up not showing on account.


Jschvach wrote:
I did top up at the local store using the e top up card for £5. My credit card was charged, but my mobile account shows £0.

Hi Jschvach,

 

when you dial 789 to listen to your airtime balance is the £5 top-up credit mentioned?

 

AlexKid :-)

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Jschvach
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Re: Top up not showing on account.

Nope. Says balance is £0.00
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Jschvach
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Re: Top up not showing on account.

You know what, I just went back to look at the receipt and even though I gave the attendant the card to swipe it on, it was entered as a voucher.
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Superuser
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Re: Top up not showing on account.


Jschvach wrote:
You know what, I just went back to look at the receipt and even though I gave the attendant the card to swipe it on, it was entered as a voucher.

Hi Jschvach,

 

dial 789, option 1 and enter the 16 digit voucher number Smiley Happy

 

AlexKid :-)

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Jschvach
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Re: Top up not showing on account.

Thanks. Ya I just did it by text. Good thing I saved the receipt.
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